Service MVP Sales Training Podcast with Joe Crisara

How to Build Two Premium, Two Midrange, and Two Economy Options | Joe & Chris

Service MVP

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0:00 | 32:23

In this episode of The Service MVP Podcast, Joe and Chris break down one of the biggest misconceptions in home service sales.

Too many technicians believe that offering multiple solutions will make them look "salesy." So they give the customer one recommendation, one price, and one path forward.

Joe explains how to create premium, mid-range, and economy options that are genuinely different, how to avoid confusing customers with options that look too similar, and why starting with the premium option can completely change the customer's buying experience.

You'll learn:

✅ Why giving only one option can create more pressure
✅ Why "good, better, best" isn't always the best option strategy
✅ How to structure premium, mid-range, and economy solutions
✅ Why your options must be meaningfully different
✅ How to stack value into your premium option
✅ Why availability should influence the options you present
✅ How warranties should connect to the quality and scope of the work
✅ Why technicians shouldn't be afraid to offer more
✅ How the "anchor effect" influences customer decisions
✅ Why starting with premium options can increase customer purchases
✅ How to respond when a customer says, "Just give me one option"
✅ The difference between offering choices and "pushing" something on a customer
✅ How options support Service MVP's Pure Motive approach

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