What separates an average plumbing company from a five-star customer experience?

In this episode of The Home Service Heartbeat Podcast, Joe Crisara talks with Brandon Fairley of Professional Choice Plumbing in Ocala about building a customer-first plumbing company focused on trust, training, and long-term solutions.

Brandon shares:
✅ His journey into the plumbing industry
✅ The “one call at a time” service philosophy
✅ Why customer communication matters
✅ How he trains plumbers differently
✅ Leadership lessons for home service business owners
✅ How AI may shape the future of plumbing

If you own a home service business, work in the trades, or want to improve customer experience and leadership, this episode is packed with valuable insights.

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Connect with Service MVP:
🌐 Website: servicemvp.com
📈 Join Total Immersion Training: attendti.com