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Service MVP Sales Training Podcast with Joe Crisara
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
Service MVP Sales Training Podcast with Joe Crisara
Inside NYC Appliance Repair: Scaling Service With Heart in a High-End Market ft. David Oliva
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What does it really take to repair luxury appliances in Manhattan and Long Island?
In this episode of the Home Service Heartbeat Podcast, Joe Crisara sits down with David Oliva, President of RD Appliance Services, to discuss the realities of modern appliance repair, leadership, technician training, and delivering premium customer service in one of the toughest service markets in the country.
From navigating NYC traffic and high-security luxury buildings to training technicians on constantly evolving appliance technology, David shares the systems and philosophies that helped his family business grow into a trusted premium service company.
In this episode, we cover:
✅ High-end appliance repair
✅ Customer service training
✅ Leadership and delegation
✅ Hiring the right technicians
✅ Commercial appliance service
✅ Building a premium service brand
✅ Appliance industry trends
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🌐 Website: www.servicemvp.com
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