In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Coach, sits down with Tony Bertolino, Vice President of the National PHCC (Plumbing-Heating-Cooling Contractors) Organization and a fourth-generation plumber, to talk about the real future of the trades.

This is more than a career story — it’s a powerful conversation about legacy, leadership, education, workforce development, and elevating the plumbing industry at a time when skilled trades are more essential than ever.

Tony shares firsthand insight into what’s changing fastest in plumbing, why education and mentorship matter, and how organizations like PHCC are shaping the next generation of skilled professionals. From licensing paths to leadership habits, this episode challenges outdated perceptions of the trades and highlights the massive opportunity available for those willing to step up.

You’ll Learn:
✅ Why the skilled trades are more critical than ever — and misunderstood
✅ How plumbers can build long-term careers, not just jobs
✅ The biggest challenges facing workforce development today
✅ What PHCC offers contractors, technicians, and future leaders
✅ The habits Tony sees in top-performing plumbers and technicians
✅ Why education, personal growth, and mentorship drive retention

If you’re a plumbing, HVAC, or service contractor — or someone considering a future in the trades — this episode will reshape how you view the industry and your role in it.

💡 Free Resources Mentioned:
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