In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with sits down with Rich Hart, co-owner of Harts Services, a powerhouse company delivering plumbing, electrical, sewer, and HVAC services across Washington State.

Rich shares the raw story behind building a company from door-knocking and struggle to a $30M operation with 165 employees—and why success in the trades isn’t about tools or trucks, but people, accountability, culture, and leadership.

This episode dives deep into what it really takes to scale a service business the right way: transparent numbers, difficult conversations, caring leadership, and a relentless focus on growth. Joe and Rich break down how data, motivation, and human connection must work together to drive performance without burning out your team.

If you’re a contractor, owner, or leader trying to grow revenue and culture at the same time, this episode is required listening.

You’ll Learn:
✅ How Rich scaled Harts Services to $30M with 165 employees
✅ Why service businesses are people businesses first
✅ How to deliver hard truths with respect and motivation
✅ Why transparency with numbers builds trust instead of fear
✅ How to hold teams accountable without destroying culture
✅ The real reason most companies struggle with leadership
✅ How weekly all-hands meetings create alignment and momentum
✅ Why “We Care More” must be proven daily, not just marketed
✅ What kind of employees thrive in a high-performance culture
✅ Why growth mindset beats entitlement every time

💡 Free Resources Mentioned:
Join the MVP Club! Dive into our comprehensive online courses. Don't miss out on this chance to boost your skills—join now!
https://go.servicemvp.com/mvp-club

Grab a free copy of Joe Crisara’s book, What Should We Do?, and start transforming your sales today!
https://book.servicemvp.com/get-your-book

Schedule a 10 Minute Call to find out how Service MVP can 3x your revenue!
https://go.servicemvp.com/schedule-10-minute-call

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